Purpose

These general terms and conditions of sale (GTC) govern the contractual relationship between Happy et Joy, a pet store, and any person making a purchase through our website. They define the rights and obligations of both parties in the context of the sale of pet products.

Products

The products offered for sale are described and presented as accurately as possible. However, if any errors or omissions occur, the store cannot be held liable. Product photos are for illustrative purposes only.

Prices

Prices displayed on the website are in Canadian dollars, including all taxes. Shipping costs are specified before order confirmation. The store reserves the right to change its prices at any time, but products will be billed based on the prices in effect at the time of the order.

Ordering

All orders placed on the website imply full and unreserved acceptance of these Terms and Conditions. The customer receives a confirmation email once the order is validated.

Payment

Payment is due immediately upon ordering. Accepted payment methods are listed on the website. The store reserves the right to refuse any order in the event of a dispute or non-payment.

Delivery

Products are shipped to the address provided by the customer when placing the order. Delivery times are estimates and may vary depending on the carrier. In the event of a delay, the store cannot be held liable for any indirect damages.

Returns and Refunds

In accordance with applicable law, the customer has 14 days to exercise their right of withdrawal and return the product, at their own expense, in its original condition. Opened or used products will not be accepted for return. The refund will be issued after receipt and verification of the returned products.

Liability

The store cannot be held liable for damages resulting from misuse of purchased products. The advice and information provided on the website are not a substitute for veterinary advice.

Personal Data

The information collected during the ordering process is necessary for processing and delivery. It is processed in accordance with our privacy policy.

Applicable Law

These Terms and Conditions are governed by Quebec law. In the event of a dispute, the competent courts will be those of La Malbaie Charlevoix.

If you have any questions about these Terms and Conditions, you can contact us:

By visiting this page on our website: https://anny-beaulieu.shoplightspeed.com